index

Other Development Programs

Leadership and Management Development

Program for First-Level Leadership Effectiveness (PROFILE)
A competency-based development program targeted at First-Level Leaders. This program is highly interactive with games, group discussion, assessment tool and video case studies.

Program for Performance Effective Leadership (PROPEL)
A  3-day Competency-based program to equip and prepare your future managers for the role that they will be assigned or promoted to. This program is highly interactive with games, group discussion, assessment tool and video case study.

Effective Mentoring Program
Recommended for managers and above level to mentor staff, management  trainees and young talent.

Effective Supervision Program  (ESP) 
A  2-day impactful program on what it takes to supervise a team of people for maximum results.

Leading & Managing Change program
A  2-day program on managing the behavioral side of Project Management to ensure  “buy-in” and success in driving change within organisation.

Competency Development

Behavioral Events Interview (BEI)
An  unique 2 ½ days competency-based interview methodology to accurately assess candidates' competencies in relation to job requirements.

Focus Behavioral  Interview (FBI) ©
A  similar to BEI competency-based interview methodology to accurately assess candidates' competencies in relation to job requirements. Unlike BEI, the program helps participants to tease out competencies that have been pre-selected for a role.

Competency Familiarisation Workshop
A  2-day program to equip you with the understanding and application of Competency at work. Global  Generic Competencies will be the key reference for learning and application in various HR Interventions.

Customer Service Development

Program for Leading in Service Excellence (PLEASE)
A program to build awareness on the importance of positive service leadership mindset in delivering service excellence. A  4-Step approach to build service mindset, remove service blocks, provide service tools and winning the hearts of customers.

Service Awareness Program (SAP)
A  program to build awareness on the importance of positive service leadership mindset among the frontline staff. Service is about Mindset not just Skills!

Delivering the First-Contact Service Excellence (D1CE)
An EQ-based program to help call centre/front-line staff to better manage emotions, stress and conflicts when serving customers.

Rewards Management

Job Analysis /Role Clarification Program
A  2-day  program to help participants to understand jobs, analyze jobs and write a good Job Description.

Job Evaluation Program
A  2-day job sizing technique to evaluate the relativity value of each jobs to an organization

Basic Reward Management
A  2-day exposure to the fundamentals of performance-based  reward management.

Performance Management Development

Effective Performance Management and Coaching
A must  attend 2-day program for all managers to better manage their staff’s performance through coaching principles and skills.

Effective Performance Counselling Skills program
A  2-day program that provides the participants with the process and techniques of Performance Counselling.

KPI Awareness & Identification Workshop
A  2-day step by step workshop that outlines  key steps to identify KRA and document KPIs for organisations and inpiduals.

Human Resource Management

Basic Effective Recruitment Interview Program (BERI)
A  2-day comprehensive program for participant to have a good overview and understanding in recruitment work.

HR Consulting Skills
A  2-day program to acquire the knowledge and tools to be an effective internal consultant and business partner.

I am interested to know more about your services.
I leave here my contact info and enquiry.
Hope to chat with you soon


Name
Email
Tel.No
Enquiry
 

THC Consulting Sdn.Bhd. All Rights Reserved